FAQ

Good questions,
plain answers.

Everything people ask before their first order. Something missing? Ask us directly.

What is Vendoko, in one sentence?
A private ordering platform for wholesale: sellers keep one live catalog, buyers order from it, and both sides track every order — instead of juggling WhatsApp, phone calls and spreadsheets.
Who is it for?
Any business that buys or sells goods in bulk on a regular rhythm: wholesalers, distributors, manufacturers, shops, restaurants, market traders. If your orders currently live in a chat thread, Vendoko is for you. Many businesses are both buyer and seller — Vendoko handles that with one account and two roles.
What does it cost?
Nothing during early access. We want Vendoko to prove itself in real trade first. Paid plans will come later, and early partners will hear about them well in advance — no surprises, no sudden lock-outs.
How do I get in?
Two ways: a trade partner who already uses Vendoko sends you an invite link, or you request access and we set you up directly. Either way you'll be placing or receiving your first order the same day.
Do my trade partners need it too?
Yes — Vendoko connects both sides of a trade. Inviting a partner takes one link, and their setup takes minutes. In practice, one enthusiastic seller brings their buyers along, or the other way around.
Who can see my catalog and prices?
Only the buyers you've personally connected with. There is no public marketplace, no directory, no search. Remove a connection and access ends immediately. Your prices are your business — that's a design principle, not a setting.
Does Vendoko handle payments?
No — and that's deliberate. Wholesale runs on payment terms and trust built over years. You keep invoicing and paying exactly as you do today; Vendoko structures the ordering around it.
Does it work on my phone?
Yes. Vendoko works in any modern browser, on phone, tablet and desktop. Order from the storeroom, confirm from the van. Native mobile apps are on the way.
Where is my data stored?
On servers in the European Union, encrypted in transit. We don't sell data, we don't show ads, and your trade information is never shared with anyone you haven't connected with. Details in our privacy policy.
What languages does Vendoko speak?
English today, with Nederlands and Français on the way — the product was built for multiple languages from day one.
What if something goes wrong with a delivery?
Report the issue directly on the order — wrong items, missing items, damage — with photos if useful. The seller responds in the same thread, and the whole exchange stays attached to the order instead of vanishing into a phone call.

Still curious?

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