FAQ
Good questions,
Good questions,
plain answers.
What is Vendoko?
A private ordering platform for wholesale. Sellers keep one live catalog, buyers order from it, and both sides track every order — instead of juggling WhatsApp, calls and spreadsheets.
Who is it for?
Any business that buys or sells in bulk on a regular rhythm — wholesalers, distributors, shops, restaurants, market traders. If your orders live in a chat thread, it's for you. Many businesses are both buyer and seller; one account handles both.
What does it cost?
Nothing during early access. Paid plans come later, announced well in advance — no surprises.
How do I get in?
A trade partner sends you an invite link, or you request access and we set you up. Either way, you can place your first order the same day.
Do my trade partners need it too?
Yes — Vendoko connects both sides. Inviting someone takes one link, and their setup takes minutes.
Who can see my prices?
Only the buyers you've personally connected with. No public marketplace, no directory, no search. Remove a connection and access ends immediately.
Does Vendoko handle payments?
No — deliberately. Wholesale runs on payment terms and years of trust. You keep invoicing and paying exactly as you do now.
Does it work on my phone?
Yes — any modern browser, on phone, tablet or desktop. Order from the storeroom, confirm from the van. Native apps are on the way.
Where is my data stored?
On servers in the European Union, encrypted in transit. We don't sell data and we don't show ads. Details in our privacy policy.
What languages does it speak?
English today, with Nederlands and Français on the way.
What if a delivery goes wrong?
Report it on the order itself — wrong items, missing items, damage — with photos if useful. The seller replies in the same thread, and it stays attached to the order.